Want to be part of changing the whole rental industry?

Juli Living is now looking for a Customer Service Trainee to be a part of their team of eight people in summer 2022!

  • Type: Summer job, Full-time, Fixed-term
  • Location: Pohjoisesplanadi 37 A, 00100 Helsinki
  • Application DL: 2.3.2022

Juli Living is a new concept which offers high-quality rental homes in Finland’s largest cities. We in Juli are here to challenge the traditional rental home market in a more digital direction and offer a service that genuinely facilitates the customer’s everyday life. Juli Living is also the only rental housing operator in Finland, whose apartments are all carbon neutral because all emissions from time of construction and use of the building are fully compensated. The heart of the brand is in high-quality rental housing, excellent customer service, and the best price-quality ratio. Juli Living’s target is to operate over 10,000 apartments in coming years. You can familiarize yourself with Juli Living here.

In this versatile role, you will have an essential role in creating an excellent customer experience for Juli Living residents. Your main task is to respond and solve customers’ inquiries together with our internal and external stakeholders (e.g. technical property managers) and make sure our customers receive help and quick answers during their housing. On a daily basis, you will work independently, answering customer contacts by phone, e-mail, and chat. You will focus on contacts from our current residents. Contacts can be related to billing, fault reports, housing services, or any other housing-related questions residents may have. In addition, you will take care of administrative matters such as processing rental agreements and termination notices.

The person we are looking for is a proactive problem solver with a customer-oriented working attitude who wants to exceed customer expectations and offer first-class customer service when solving customers’ problems. It comes naturally for you to chat with customers and contact them by phone. Our ideal candidate is equipped with great interpersonal skills and the ability to learn quickly new systems as you will use multiple systems in your role. Ideally, you are used to working with clients and have an understanding of different kinds of customer encounters and situations.

We hope you can start in May 2022 and the contract lasts until the end of August. Juli Living office is located right in the center of Helsinki and we hope that you will be able to work mainly at the office, however, some remote days are also possible. In this position, you will be employed as aTalent employee at Juli Living.

Your background and skills: 

  • Ongoing studies (university or university of applied sciences)

  • Some previous work experience from customer service

  • Service-minded and goal-oriented working attitude with a desire to work in the customer interface – You enjoy being in contact with customers by phone.

  • Good ability to learn quickly new systems

  • Fluent written and spoken Finnish and English skills, other language skills are considered as an asset

 

Juli Living offers you: 

  • Excellent opportunity to develop professionally and gain new skills in a growing Nordic residential business

  • The opportunity to be part of a carbon-neutral residential platform that offers higher-quality homes and is a pioneer in its own field

  • Possibility to join a concept that challenges the traditional rental home market in a more digital direction – with us you get the chance to come up with ideas and get to do something new!

  • Great opportunity to deepen your customer service expertise and get to know the real estate industry

  • A skilled team of professionals and a relaxed atmosphere to support your success

 

Sounds like you? Please submit your CV and motivation letter in PDF format by the latest 2nd of March via our application system here: https://emp.jobylon.com/applications/jobs/117207/create/. We would also like you to answer one video question when applying: ”What interests you in Juli Living and why are you applying for this particular job?” The recommended formats for the video are mov, mp3, mp4.

Please also mention your salary request and the earliest possible starting date in your application documents. Remember to use the application system, we do not accept applications by email.

For more information about the recruitment process contact aTalent’s Senior Recruitment Manager Jenni Tontti (+358 40 750 8821, jenni.tontti[at]atalent.fi).

Link to the search notice: https://atalent.fi/open-position/juli-living-customer-service-trainee-summer-job-117207

Juli Living is owned by a real estate investor, developer, and innovator NREP. NREP is a real estate company with the vision of making real estate better and currently employs over 100 professionals in Finland. We take a multi-stakeholder approach and utilize a wide range of disciplines to develop real estate and services that create long-term value for our tenants, investors, and the wider communities. Find out more about NREP here